At Astana Group, LLC, we take your privacy seriously. This Privacy Policy outlines the types of information we collect from our customers, how we use and protect that information, and your rights regarding your personal data. By using our website or services, you agree to the practices described in this policy.

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Information We Collect

1. Personal Information

When you interact with our website or services, we may collect personally identifiable information such as your:
• Name
• Email address
• Phone number
• Address

2. Non-Personal Information

We may also collect non-personal information about your visit, such as your IP address, browser type, operating system, and which pages of our site you visited. This information helps us improve our website and enhance your experience.

3. Cookies

Our website uses cookies to personalize your experience and provide a smoother interaction. Cookies are small text files stored on your computer that help us remember your preferences. You can disable cookies in your browser settings, but this may limit your ability to use certain features of our site.

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How We Use Your Information

We use the information we collect for the following purposes:
• To provide and improve our moving services
• To communicate with you regarding your bookings or inquiries
• To send updates, promotional offers, notifications, and SMS messages related to our services
• To respond to inquiries and provide customer support
• To analyze site traffic and improve the functionality of our website

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Additional Considerations:

Please refrain from providing examples of full privacy policies.

The privacy policy CANNOT be vague or simple; it needs to take all aspects of use, collection, and sharing into consideration.

A company can share information as long as it DOES NOT share SMS consent or phone numbers for SMS by providing the disclaimer; it will be compliant.

PDF files are generally acceptable for privacy policies when they are easily accessible and include the required SMS statement.

Opt-in Message:
You may opt-in to receive SMS messages from Astana Group, LLC. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary.

Opt-Out Message:
Thank you for opting out of SMS messages from Astana Group, LLC. You will not receive any further SMS communications. To opt back in at any time, reply START.

Help Message:
Thank you for contacting Astana Group, LLC. For immediate assistance, please call (818) 391-8215 or visit (https://agmovingservice.com). Message and data rates may apply.

SMS Terms of Service

By opting into SMS communications from Astana Group, LLC through a website form, phone call, booking request, or any other medium, you agree to receive SMS messages from Astana Group, LLC.

Messaging frequency may vary.
Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or visit our website at www.agmovingservice.com.

Your privacy is important to us. Please review our Privacy Policy at:
https://agmovingservice.com/privacy-policy/

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Security

We follow industry standards to protect your personal information during transmission and storage. Only authorized employees with specific job functions (such as customer service) have access to personally identifiable information, and we store all such information in a secure environment. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

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Sharing Your Information

SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

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Your Rights

You have the following rights regarding your personal information:
• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we update or correct any inaccuracies in your information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You can opt out of receiving promotional emails or SMS messages from us at any time. For SMS, reply STOP. For emails, use the “unsubscribe” link or contact us directly.

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California Consumer Privacy Act (CCPA) Rights

If you are a resident of California, you have additional rights under the CCPA:
• Right to Know: You may request information about the categories and specific pieces of personal data we collect and share.
• Right to Delete: You can request that we delete any of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights under the CCPA.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. (At times we may require you to confirm a link sent to your phone via SMS or email)
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect or solicit personal information from children under 13. If you believe we may have inadvertently collected such information, please contact us so we can delete it promptly.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.”

Changes to Our Privacy Policy

Astana Group, LLC may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise any of your rights, please contact us at:

Astana Group, LLC

Email: info@agmovingservice.com

Phone: (818) 391-8215